To receive high quality care appropriate to the patient’s needs and consistent with the scope of the Hospital.
To receive considerate care regardless of race, gender, ethnicity, religious beliefs or age.
To know the name of the Physician who has the primary responsibility for coordinating care.
To receive information about the illness, treatment, and prognosis and to have any questions answered.
As and when appropriate, to be educated about medication, potential side effects of medication, diet and nutrition, food – drug interactions, immunizations, organ donation, prevention and other aspects of disease process including unanticipated outcome.
To have information on plan of care, progress and information on their health care needs.
In case a transfer to another facility is required, to be provided with complete explanation including alternatives to transfer.
To be able to lodge a complaint and be made aware of the process of redressal.
To receive counselling regarding the estimated cost of the treatment and payment schedule at the time of admission, as well as subsequently.
Patient has right to access his or her Medical Records any time.
Privacy and Confidentiality
To be provided with personal dignity, privacy and confidentiality during examination or treatment.
To have protection from physical abuse or neglect.
The Patient is assured of Confidentiality with regard to its medical records and has the opportunity to approve or refuse the release of such information.
Autonomy & Decision Making
To give informed consent before transfusion of blood and blood products, anaesthesia, surgery, initiation of any research protocol and any other invasive/High risk procedures/treatment.
Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her
Right to a seek a second opinion on his/her medical condition
Right to refuse a recommended treatment to the extent permitted by law, and be informed about medical consequences of the refusal.
To be informed and be asked if the patient wishes to participate in medical research when it is being conducted at the hospital.
Religious and Cultural Beliefs
To have respect for their own spiritual and cultural needs and seek or deny treatment based on them.
Patient and Family Responsibilities:
Provision of Information
To provide complete and accurate information including full name, address, home and/or mobile number, date of birth, insurance details and employer details whenever necessary.
To provide accurate and complete information concerning present complaints, past medical history, hospitalisations, medications and other matters relating to the Patient’s health.
To follow the treatment plan advised by the Physician, including the instructions of nurses and other health professionals as they carry out the Physician’s Order.
To make it known whether the Patient understands the course of the medical treatment and seeks clarifications if required.
The patients are responsible for their own actions should they refuse treatment or their Physician’s advice.
Respect and Consideration
Be considerate of the right’s of other patients and hospital personnel.
Treat those providing care with dignity and respect.
Being respectful of the property and privacy of others & the hospital.
Never hurt or threaten another patient, family member or member of staff, or conduct any activity that will disrupt the work of the hospital.
Not to bring any weapons into the hospital.
Never consume alcohol or unauthorized drugs into the hospital.
Respecting that the hospital is a non smoking zone.
To follow visiting hours of the hospital.
Assure that the financial obligations of Patient’s care are fulfilled as promptly as possible and within the desired time frame.
Leave valuables at home and bring only those items necessary during the hospital stay.